By Serena Price
For a lot of companies 9 to 5 operating hours are not enough. More companies want to be able to deal with the needs of their customers 24 hours a day. In order to be sure that calls are properly handled by professionals you need to carefully select the appropriate 24 hour telephone answering service to suit your personal requirements.
In simple terms this means people will be available to deal with the needs of your customers. For example you may have something that people can purchase online. However if they have problems during the ordering process they may need to call someone. Therefore you need someone available to help with this.
This means more than simply learning a script. The best centres will offer a regular training program in order to keep people aware of what they need to and able to adapt. As well as national level training programs there are also regional equivalents.
Another crucial consideration is the amount of staff available in the office. They need to have adequate levels of staff to deal with the level of calls. While you are likely to have higher peak times than others you still need to be aware. It does not matter if the call is during a peak time or an off peak time it can still be frustrating for someone if they are spending a long time waiting for someone to respond to their call.
It should be noted that there are certain times where you may need more people. For example you may be introducing a special one off discount or a special event. It is important to find out how much notice the centre requires in order to get the right levels of staff in to deal with the additional volumes of calls that they are likely to receive.
You also need to be sure that they have the right certification. This should assure you that they adhere to all local rules and regulations. Ideally they should also be able to show they have attainment awards to prove that they have achieved excellence in customer service and that the quality of their work has been independently recognised.
You also need to find out what they would do in the event of an emergency. Ideally they will have some kind of back up power to deal with any loss of power. Equally they should have some kind of disaster recovery plan if the centre is flooded or any other equivalent disaster.
It is worth checking online to compare the various 24 hour telephone answering service options available to you. You should compare several in order to gauge who offers the best service at the best price. Ideally you should also check online for feedback and reviews so that you can get a broad range of views so that you can find the appropriate company to suit your needs. For more information use your regular search engine using the appropriate keywords.
In simple terms this means people will be available to deal with the needs of your customers. For example you may have something that people can purchase online. However if they have problems during the ordering process they may need to call someone. Therefore you need someone available to help with this.
This means more than simply learning a script. The best centres will offer a regular training program in order to keep people aware of what they need to and able to adapt. As well as national level training programs there are also regional equivalents.
Another crucial consideration is the amount of staff available in the office. They need to have adequate levels of staff to deal with the level of calls. While you are likely to have higher peak times than others you still need to be aware. It does not matter if the call is during a peak time or an off peak time it can still be frustrating for someone if they are spending a long time waiting for someone to respond to their call.
It should be noted that there are certain times where you may need more people. For example you may be introducing a special one off discount or a special event. It is important to find out how much notice the centre requires in order to get the right levels of staff in to deal with the additional volumes of calls that they are likely to receive.
You also need to be sure that they have the right certification. This should assure you that they adhere to all local rules and regulations. Ideally they should also be able to show they have attainment awards to prove that they have achieved excellence in customer service and that the quality of their work has been independently recognised.
You also need to find out what they would do in the event of an emergency. Ideally they will have some kind of back up power to deal with any loss of power. Equally they should have some kind of disaster recovery plan if the centre is flooded or any other equivalent disaster.
It is worth checking online to compare the various 24 hour telephone answering service options available to you. You should compare several in order to gauge who offers the best service at the best price. Ideally you should also check online for feedback and reviews so that you can get a broad range of views so that you can find the appropriate company to suit your needs. For more information use your regular search engine using the appropriate keywords.
About the Author:
You can visit www.cciansweringservice.com for more helpful information about Choosing The Right 24 Hour Telephone Answering Service.
0 Comments:
Post a Comment