Information technology (IT) is defined as the use of personal computers and additional telecommunications devices to transmit, manipulate, store and retrieve data, often within the enterprise or business framework. This term is usually used for computer and computer networks, and for tools that facilitate information distribution such as telephones and television by Orlando IT support staff.

Various industries are related closely with information technology like computer hardware, electronics, semiconductors, computer service, social networking, e-commerce, and the internet. These past years IT has emerged even stronger coming from the complex exchanges and dealings of people in the world and as different field of businesses, knowledge, and services are incorporated into the digital field.

With this, the demand for persons who have acquired adequate knowledge to develop, to manage, and examine information technology infrastructures is also steadily increasing. Organizations nowadays need these people who comprise the IT technical assistants. IT technical support officers are responsible in monitoring and maintaining computer systems and networking.

IT technicians do all initial installation and configure computer systems; resolve hardware and software faults; and does the study of any procedural and functionality difficulties for best and uninterrupted use of the IT system equipments. Information technology support Officers provide services in person, through phone, and even online.

Depending on the size of the institution and the complexity of the IT system being used, technical support officer's role may extend into other areas of knowledge and skills. Roles or job descriptions in IT assistants include technicians, helpdesk operators, application support services, maintenance engineers, and PC and hardware techs; among others. In general they work through their understanding of how information systems are used and of how to apply technical knowledge to the computer software and hardware.

An in depth lists of their day to day work activities include the following: installing and configuring hardware systems of computer systems and applications; maintaining and monitoring of PC systems and its networks, providing answer to client inquiries regarding procedures to follow as they attempt to resolve issues of their IT equipments, trouble shoot problems on the system and network; set up systems, and diagnose and resolve hardware or software faults.

In replacing hardware peripherals of your computer of other parts and accessories, they provide the needed information. They assist in rolling out new applications and facilitate documentation of processes and make available relevant reports. They also help as you follow diagrams and other written instruction to resolve an error and set up systems.

If you need help in creating new online accounts and profiles and if you have issues with your password, they are the contact person. Moreover, they also help establish smooth working relationship between customers and software developers. Lastly, among their important roles is testing and evaluating new technology.

With the growing dependence of institutions on computer systems in their operation and decision making systems, IT assistance has become a very crucial element to secure any institution's success. It also cements the fact that IT Support is becoming one of the most essential professions of this age.