By Lila Bryant
A good and efficient phone system can boost the efficiency, and therefore profits, of a small business. Not many owners of these companies fully understand what systems are available and how much they cost. If they took some time to investigate the market they would soon see that VoIP phone systems for small business are a worthwhile investment and not an extravagance.
The only prerequisite of installing a state-of-the-art system is to have a high-speed Internet connection already installed on the premises. Most systems these days use VoIP, allowing people to contact each other far more easily. The amount of services that you can receive on the smallest of budgets is quite incredible.
You may remember when VoIP was in its infancy. It did not get very good press at the time as calls kept cutting out, and the sound quality was extremely poor. However, there is no need to worry about that these days due to more sophisticated equipment being used, and faster, more reliable connections.
A system like this will mean that your secretary, or personal assistant, will not have to answer all the incoming calls and then patch them through to you or your colleagues. This means that they can spend their time doing more important things for the business. Your system can be configured so as to connect your customer directly through to the person or department that they require, and no call will go unanswered as you can record messages to keep the caller informed, whilst they are being transferred.
Having your phone system running through a high-speed Internet system will also offer you video conference call facilities if required. Having the ability to meet with your customers like this can only improve your status, and also save on travel expenses for meetings that may only last a short time. This facility alone can help you recoup your investment costs.
Some of these packages come with a great many automatic features. Depending on the package you purchase, these could include call forwarding, voice mail, and unified messaging. Some of these systems can also be used as virtual fax machines, allowing you the ability to receive and send faxes via your email system.
One extra cost it would be wise to consider though, especially if you buy a very sophisticated system, is that of training. Having all these new facilities, and technology, could be very daunting to your workforce. When you are choosing a package make sure that the provider can supply a training course for your employees, so as to make the transition smoother.
The biggest advantage that a modern system like this will give to your small business is that of customer satisfaction. No longer will they be greeted with a busy signal, and the inability to leave a message that they called. The amount of business that you never knew you lost due to these unanswered calls will never be repeated.
The only prerequisite of installing a state-of-the-art system is to have a high-speed Internet connection already installed on the premises. Most systems these days use VoIP, allowing people to contact each other far more easily. The amount of services that you can receive on the smallest of budgets is quite incredible.
You may remember when VoIP was in its infancy. It did not get very good press at the time as calls kept cutting out, and the sound quality was extremely poor. However, there is no need to worry about that these days due to more sophisticated equipment being used, and faster, more reliable connections.
A system like this will mean that your secretary, or personal assistant, will not have to answer all the incoming calls and then patch them through to you or your colleagues. This means that they can spend their time doing more important things for the business. Your system can be configured so as to connect your customer directly through to the person or department that they require, and no call will go unanswered as you can record messages to keep the caller informed, whilst they are being transferred.
Having your phone system running through a high-speed Internet system will also offer you video conference call facilities if required. Having the ability to meet with your customers like this can only improve your status, and also save on travel expenses for meetings that may only last a short time. This facility alone can help you recoup your investment costs.
Some of these packages come with a great many automatic features. Depending on the package you purchase, these could include call forwarding, voice mail, and unified messaging. Some of these systems can also be used as virtual fax machines, allowing you the ability to receive and send faxes via your email system.
One extra cost it would be wise to consider though, especially if you buy a very sophisticated system, is that of training. Having all these new facilities, and technology, could be very daunting to your workforce. When you are choosing a package make sure that the provider can supply a training course for your employees, so as to make the transition smoother.
The biggest advantage that a modern system like this will give to your small business is that of customer satisfaction. No longer will they be greeted with a busy signal, and the inability to leave a message that they called. The amount of business that you never knew you lost due to these unanswered calls will never be repeated.
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